Together, we are facing a very unusual and serious situation with the covid-19 pandemic, and JAI would like to reach out and give you an update on how we are dealing with the situation.
Above all, we are focused on the health of our employees, partners and customers, and we hope for a full recovery for those people around the world who are affected by the virus.
JAI is now following recommendations from governments around the world; to work from home, restricting all travel and limit physical contact between people.
To help our customers to carry on with their projects, we have taken numerous actions, to be able to continue with our day-to-day operations, enabling JAI to keep on providing a high level of service to our customers.
All JAI employees are well, and those who are not urgently required to be present at our office locations, continue their work tasks from home with full on-line access to our data systems.
Manufacturing and deliveries:
Our current analysis of JAI product deliveries indicate that our component providers have a low risk of being affected by the covid-19 situation. Therefore, our manufacturing facility in Japan continues to operate as usual, with no major change to deliverables.
Meet us on-line:
As physical meetings are not possible in the current situation, JAI´s employees are available online via video meetings, e-mail and mobile phones. If you need a status on current projects, consultation about new projects, or any other meeting with us, please get in touch, and we will arrange for an on-line session.
Technical support around the clock:
JAI's worldwide support team monitors questions around the clock and is ready to give you a helping hand. The response times will remain the same as before in most cases. To report a problem or get help with a JAI camera, please open a support ticket at https://support.jai.com/hc/en-us/requests/new.
We continue to monitor the progress on a daily basis and will get back with further updates, if we encounter any changes to the current situation.
If you have any questions, please contact JAI. We will be happy to assist you with further details.